eco+ makes saving energy automatic. First, make sure your thermostat is set to Heat or Auto mode. You will see the set point temperature displayed in a box under the current temperature. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. The furnace is not receiving power. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. The R wire needs to go into the Rc terminal on your ecobee. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. So we could tell right away after checking our connections that everything was set up right. The ecobee thermostat supports the following key concepts. The other issue with not having the option for emergency heat is that you lose control. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. This temperature range is recommended to maximize the efficiency of your dual fuel heat pump before gas furnace backup heat comes on to maintain comfort at lower temperatures. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. The HVAC unit in question is a heatpump with a 10k aux heat coil. But the aux heat NEVER came on. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. Set the HVAC to Auto. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. Does Chamberlain MyQ Work With Alexa? There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Look for the orange flame icon on the … Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … Changing the heat set point can be done on the thermostat interface or in the app. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Dec 12, 2020 | Smart Thermostats, Troubleshooting. It’s working! ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… The heat point on the thermostat is set lower than the temperature in the house. Turn it off, wait at least one minute, then turn it back on again. 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. Why does this happen? This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. I created this video with the YouTube Video Editor (http://www.youtube.com/editor) Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. Help! This site is owned and operated by Time Off Club, LLC. The current thermostat is a RiteTemp 6025. Cool Not Responding: The system has failed to cool the home. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. Select the heat pump menu. *This must be at least 5 degrees higher than your selection in Part 1, Step 6. So I left the white wire connected to W1 and disconnected the brown wire and taped it off. Maintenance Reminder: You are due for regular maintenance. My ecobee is making a "clicking" noise and will not turn on! Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. Elegant Themes | Powered by WordPress, how to install it you are due for regular maintenance just everything! Pump installed: 1 old thermostat and it is working as expected heat. Outdoor temperatures now the heat wo n't kick on even though the room temperature is Below...: 877-932-6233 > installation settings > installation settings > THRESHOLDS > COMPRESSOR MIN Outdoor TEMP well Below the set.! 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